- Warranty
Warranty
SwedishTelecom OPTO will offer you a refund, replacement or repair service case-by-case.
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PART 1
30-day Return & Maintenance
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PART 2
Maintenance Only
For the products listed below, we offer a 30-day return or replacement service if you are not satisfied with the purchase. The product must be in new or like-new condition with its original manual and accessories that were included when delivered.
*For Fiber Optic Transceivers, aside from the 30-day return and replacement service, we offer the return and replacement service if there are any quality issues within one year.
*For consumable products, there is no warranty period and maintenance service provided. If there are any quality issues within 30 days after you received the products, please feel free to contact us.
Product Category
Warranty
1G & PoE Switches 4 Years
10G Switches 5 Years
25G Switches 5 Years
40G Switches 5 Years
100G Switches 5 Years
Cumulus OS Switches 5 Years
FS OS Switches 5 Years
ICOS OS Switches 5 Years
Bare Metal Switches 5 Years
USB Adapters Consumable
Routers 1 Year
Ethernet Media Converters 1 Year
100G QSFP28 5 Years
40G QSFP+ 5 Years
25G SFP28 5 Years
40G/100G Converters 5 Years
100G CFP/CFP2/CFP4 5 Years
Customized 25G/40G/100G 5 Years
10G SFP+ 5 Years
BiDi SFP+ 5 Years
CWDM SFP+ 5 Years
DWDM SFP+ 5 Years
8G/16G Fiber Channel SFP+ 5 Years
1000BASE SFP 5 Years
BiDi SFP 5 Years
CWDM SFP 5 Years
DWDM SFP 5 Years
SONET/SDH SFP 5 Years
2G/4G Fiber Channel SFP 5 Years
10G SFP+ to SFP+ 5 Years
25G SFP28 to SFP28 5 Years
40G QSFP+ to QSFP+ 5 Years
40G QSFP+ to 4xSFP+ 5 Years
100G QSFP28 to QSFP28 5 Years
100G QSFP28 to 4xSFP28 5 Years
56G QSFP+ to QSFP+ DAC 5 Years
Customized DAC 5 Years
40G QSFP+ to 4x SFP+ 5 Years
40G QSFP+ to 8x LC 5 Years
56G QSFP+ to QSFP+ AOC 5 Years
100G QSFP28 to 4x SFP28 5 Years
Customized AOC 5 Years
10G XFP 5 Years
BiDi XFP 5 Years
CWDM XFP 5 Years
DWDM XFP 5 Years
Customized XFP 5 Years
SFP 3G SDI 5 Years
SFP BiDi 3G SDI 5 Years
SFP CWDM 3G SDI 5 Years
SFP+ 12G SDI 5 Years
Converter Modules 5 Years
100BASE SFP 5 Years
10G X2 & XENPAK 5 Years
PON Transceivers 5 Years
Transceiver Accessories 5 Years
Customized X2/XENPAK/GBIC 5 Years
Firmware Upgrade Tool Kit for SFP/SFP+/XFP/QSFP+/QSFP28 5 Years
OS2 9/125 SMF Duplex Consumable
OM4 50/125 Multimode Consumable
OM3 50/125 Multimode Consumable
OM2 50/125 Multimode Consumable
OM1 62.5/125 Multimode Consumable
OS2 9/125 SMF Simplex Consumable
OM5 50/125 Multimode Consumable
Ultra Low Loss LC Cables Consumable
Uniboot LC Cables Consumable
BIF Fiber Cables Consumable
Standard 900μm Pigtails Consumable
6-12 Fiber Pigtail Consumable
Armored Patch Cables Consumable
LC/SC Loopbacks Consumable
FHZ Premium Ultra Rack Mount Consumable
FHX Ultra Rack Mount Consumable
FHD Rack Mount Consumable
FHD Wall Mount Consumable
FHD Modular Panels Consumable
Enclosure Accessories Consumable
FHX LC SC MTP FAPs Consumable
FHU 1U Patch Panels Consumable
MTP/MPO-LC Breakout Panels Consumable
FHZ MTP/MPO Cassettes Consumable
FHX MTP/MPO Cassettes Consumable
FHD MTP/MPO Cassettes Consumable
Server/Network Cabinets Consumable
Wall Mount Cabinets Consumable
Open Frame Racks Consumable
Shelves & Accessories Consumable
Horizontal Cable Manager Consumable
Vertical Cable Manager Consumable
Cable Ties Consumable
Cable Labels Consumable
DWDM Mux Demux 1 Year
CWDM Mux Demux 1 Year
Low Loss CCWDM Module 1 Year
Optical Attenuators Consumable
PLC Splitters Consumable
Micro-optic Devices Consumable
Hot In-Stock Terminal Box Consumable
Fiber Optic Wall Plates Consumable
Fiber Splice Tray & Protection Sleeves Consumable
WDM Transport Platform 1 Year
FMT Amplifier Modules 1 Year
Transponder (OEO) 1 Year
For the products below, we do not offer the 30-day refund or replacement service. However, we offer free maintenance service within the warranty period.
*For consumable products, there is no warranty period. If there are any quality issues within 30 days after you received the products, please feel free to contact us.
Product Category
Warranty
Network Switches Accessories 1 Year
PDU Power Strips 1 Year
UPS Power Supply 1 Year
IEC60320 Power Cords Consumable
Locking Power Cords Consumable
NEMA Power Cords Consumable
Customized Power Cords Consumable
10G PCIe Adapters 1 Year
25G PCIe Adapters 1 Year
40G PCIe Adapters 1 Year
Servers 3 Years
Video MUX & Converters 1 Year
PoE Splitter/ Injector 6 Months
KVM 1 Year
TAPS & Aggregators 5 Years
MTP Trunk Cables Consumable
MTP-LC Harness Cables Consumable
MPO Trunk Cables Consumable
MPO-LC Harness Cables Consumable
MTP Conversion Cables Consumable
Customized MTP/MPO Fiber Cables Consumable
Customized Standard Patch Cables Consumable
Customized LC+ Cables Consumable
Customized Fiber Pigtails Consumable
Customized Armored Patch Cables Consumable
Military Cables Consumable
PM Fiber Cables Consumable
Indoor Multifiber Cables Consumable
Indoor / Outdoor Multifiber Cables Consumable
Hot In-Stock Fiber Cables Consumable
FTTH Fiber cable Consumable
Indoor cable Consumable
Indoor & Outdoor cable Consumable
Outdoor cable Consumable
Other Fiber Optical cable Consumable
Fiber Adapters Consumable
Mode Conditioning Cables Consumable
FHX Splice Cassettes Consumable
FHX TAP Cassettes Consumable
FHX Conversion Cassettes Consumable
Fiber Raceway Consumable
Wire Mesh Cable Tray Consumable
Steel U Cable Ladder Consumable
DWDM Add & Drop 1 Year
CWDM Add & Drop 1 Year
FMU Mounting Chassis 1 Year
FBT Coupler Splitters Consumable
Optical Switches Consumable
WDM Filters Consumable
Limitations
This Warranty policy applies only to the product purchased from us directly and not transferable to a third party without authorization. The Warranty does not apply if there are:
Misuse or abuse
Modifications to any part of the product
Damage caused by operating the product outside the permitted or intended uses described by instructions or with improper voltage or power supply.
