Your order number is included in the order confirmation email with an automatic link to the Order Status Page. When you order by phone, your order number will be provided by our staff. Please save your order confirmation email and number for future reference. In case if you cannot find it, please contact us at firstname.lastname@example.org
Once an order you had placed has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other information regarding your order.
To check the delivery status of your order, please log in your account. There you can track your order or contact us directly for a status update.
Orders placed during business hours will be taken care of immediately. We will inform you of the lead time and shipping method, and confirm with you any information we need to ship. Orders placed outside of business hours will take one to one-and-a-half business days to prepare and ship.
We currently accept Mastercard, Visa, American Express, Apple Pay, Paypal, Western Union and Bank Transfer. We ensure your Credit Card information is 100% safe and secure.
When you buy in large quantities and you can save even more. Simply call us, or Live Chat, or send an email to email@example.com for a volume discount.
If there are any problems with your order, you will be contacted by a customer service representative.
Please call us at or live chat with us or send us an email (firstname.lastname@example.org), if you need help with your order.
UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and Fedex are on top in the U.S.
Absolutely. By working with major manufacturers and being a worldwide supplier, we do our best to meet all requirements of our customers. Contact us with your inquiry and we will be happy to offer you the product you are looking for.
Of course not, but if you are a returning customer, we strongly encourage you to register to get personalised assistance, purchase history, and loyalty offers.
Yes, we do. We ship worldwide and have warehouses in different countries.
It is a misconception that using third party transceivers will void your switch warranty. The warranty of your previously installed equipment remains active, and as a buyer you are protected by law.
Vendors such as Cisco, HP, 3Com and many others buy their transceivers from third party manufacturers and apply their trademarks and quality control. This is what you as a buyer are overpaying. We have our own manufacturers and quality control routines directly in the factory so that we can keep costs low while maintaining the highest standards.
You can go to your account and open an RMA request. We will assign you a RMA number so you can proceed with the return. In case if you need assistance on the procedure, please call us or Live Chat with us or send us an email (email@example.com) for help.
The return shipping cost must be paid by the buyer. Please note: no matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.
RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to firstname.lastname@example.org for an RMA number.
If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification:
- Picture Package on box
- Photo of the packing
- Photo of the damage/incorrect items. Customers can send the information above to email@example.com
A representative will review the order and respond within 24 hours.
Can I get my money back if the product works, but I do not need it?
Yes. If the product works but you do not need it, you can send it back for refund. In this case, we will charge a 25% restocking and handling fee and will not reimburse shipping costs.